Frequently Asked Questions

Everything you need to know about your Louenhide experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within Australia, while express shipping arrives within 1-3 business days. International delivery times vary by location.

What is your return policy?

We offer a 14-day return period for change of mind on full-priced items. Products must be in original condition with all tags and packaging intact.

Are Louenhide bags made from genuine leather?

Louenhide is famous for our high-quality vegan leather (polyurethane). Our materials are chosen for their durability, luxury feel, and ethical production.

Do you offer a warranty on your products?

Yes, we provide a 6-month manufacturing warranty on all bags and accessories to ensure you receive the highest quality craftsmanship.

How do I care for my Louenhide bag?

To clean your bag, simply wipe it down with a damp cloth. Avoid harsh chemicals and store it in the provided dust bag when not in use to maintain its shape and finish.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and Amex, as well as buy-now-pay-later options like Afterpay and Zip Pay.